Refund policy

RETURN / EXCHANGE / REFUND POLICY

- We only accept returns within 14 days of the date the order was delivered.

- We don't offer exchanges, only store credit or refunds.

- Products must be returned unworn, unwashed, in their original condition and with all tags attached. Please include the original order packing slip in your return package(this does not apply for Swimwear bottoms, they are not eligible for return/exchange or refund due to hygiene reasons). Returns cannot be combined with multiple orders.

- We reserve the right to refuse returns that show signs of wear or do not meet the above Stacci standards.

- Products marked Final Sale, Sale or are sold at holidays such as Black Friday, Cyber Monday, or similar,  can not be returned. 

- Return shipping and any reverse duties are the responsibility of the customer. 

- Giftcards can not be refunded. 

- We don't except returns outside EU( for example UK & Norway) due to duties and tolls. 

- Email help@stacciathletics.com with your order number & country to receive your return authorization.

- It is imperative customer returns the correct item(s) with the correct garment bag(s) - see product/color/size - to ensure correct items are scanned at warehouse and return is accurately processed.
If item is defective or damaged in shipping, we will issue a pre-paid return shipping label (see DAMAGED OR DEFECTIVE PRODUCTS).

- In all other cases, customer is responsible for return shipping and may ship back the item using the carrier of his/her choice. 

- Customer MUST fill out and include the Return Form inside the returned package. 

- We will gladly accept your return for a store credit OR refund within 14 days of the date the order was
delivered. Please include in your email which is preferred.

- Store credit will be issued for products only, and not shipping costs related to original order.
Any items paid with store credit can be returned ONCE.

Please check our size charts and/or ask for guidance if you are not sure about your size. Think about the environment

- UNITED STATES AND INTERNATIONAL CUSTOMERS

• US customers: We offer exchanges if the item(s) you prefer is in stock(1 time), otherwise we offer only a store credit for the returned item(s). We only accept a exchange within 14 days of the date the order was delivered.
  (Shipping fee + a charge for inspection and handling 5$) in the occasion of a exchange, are paid by the customer)
• International Orders(including Canada): We don't offer exchanges, only store credit and we only accept returns within 14 days of the date the order was delivered.
• We do not accept returns or exchange swimwear(bottoms), due to hygienic reasons.
  
• Products must be returned unworn, unwashed, in their original condition and with all tags attached. Please include the original order packing slip in your return package. Returns cannot be combined with multiple orders.
• We reserve the right to refuse returns that show signs of wear or do not meet the above Stacci standards.
• All products marked with Final Sale or Sale and can not be returned or exhanged.
• Return shipping and any reverse duties are the responsibility of the customer
• We will gladly accept your return for a store credit ONLY within 14 days of the date the order was delivered.
• Return shipping and any reverse duties are the responsibility of the customer.

Defective or damaged products

• If you believe your package is defective or damaged in shipping, we require that you contact us within 24 hours of delivery with a picture of the issue/product(s).
• We will issue a pre-paid return shipping label for you to return the items to our warehouse, and clearly state inside package what the issue was with the product.
• Once our warehouse confirms product was indeed defective or damaged in shipping, a refund will be provided for the value of the defective/damaged product ONLY.
• We reserve the right to refuse returns that show signs of wear or do not meet Stacci standards

RETURN / EXCHANGE PROCESS:

• Email help@stacciathletics.comwith your order number & country to receive your return authorization.
• It is imperative customer returns the correct item(s) with the correct garment bag(s) - see product/color/size - to ensure correct items are scanned at warehouse and return is accurately processed.
• If item is defective or damaged in shipping, we will issue a pre-paid return shipping label (see DAMAGED OR DEFECTIVE PRODUCTS).
• In all other cases, customer is responsible for return shipping and may ship back the item using the carrier of his/her choice.
• Customer MUST fill out and include the Return Form inside the returned package. CLICK HERE TO DOWNLOAD
• We will gladly accept your return for a store credit ONLY within 14 days of the date the order was delivered.
  
• Store credit will be issued for products only, and not shipping costs related to original order.
• Any items paid with store credit can be returned ONCE.

STORE CREDITS

• Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows Delivered.
• If your return is accepted, your refund will be processed and applied to the original method of payment.
• Note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times of financial organizations.

Our Return / Exchange / Refund Policy forms part of, and must be read in conjunction with, our Terms and Conditions, Privacy Policy and Shipping Policy. We reserve the right to change this Return Policy at any time.